General Terms and Conditions (GTC) – Effective from April 17, 2026

Contact Information

Company Name: Taeda services s.r.o.

Registered Office: Kosmonautů 1218/15, 736 01 Havířov, Czech Republic

Company ID (IČO): 28613279

VAT ID (DIČ): CZ28613279

Registered: in the Commercial Register maintained by the Regional Court in Ostrava, Section C, File 34695

Data Box: 396jzjt

Phone: +420 730 900 100

Email: info@taeda.cz

Website: www.taeda.cz/en

Return and Claim Address: TAEDA – reklamní předměty a tiskoviny, U statku 301/1, 736 01 Havířov - Bludovice, Czech Republic

1. Introductory Provisions

1.1. These General Terms and Conditions (hereinafter referred to as the "GTC") of Taeda services s.r.o. (hereinafter referred to as the "Seller" or "Provider") regulate the mutual rights and obligations arising in connection with or on the basis of a purchase contract concluded between the Seller and another natural or legal person (hereinafter referred to as the "Buyer" or "Customer") through the Seller's online store at www.taeda.cz/en.

1.2. All contractual relationships are concluded in accordance with the legal system of the Czech Republic. If the contracting party is a consumer, relationships not regulated by these GTC are governed by the Civil Code (Act No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.). If the contracting party is a business (purchasing goods in the course of their business activities, using a Company ID), relationships are governed by the Civil Code without the application of provisions on consumer contracts.

1.3. The purchase contract and the GTC are drawn up in the English language as a translation for the convenience of English-speaking customers. The legal relationship is governed by Czech law.

2. Order Process and Conclusion of the Contract

2.4. The ordering process generally consists of the following steps: sending an inquiry, graphic preparation, approval of the graphic proof by the Customer, confirmation and acceptance of the order, production, and shipping.

2.5. Orders can be placed online via the contact form, by e-mail to info@taeda.cz, or by phone.

2.6. After submitting an inquiry, the Customer receives an informative email with the status "Received". This does not yet constitute the conclusion of a purchase contract. A binding purchase contract is concluded only after the Customer approves the graphic proof and the Seller changes the order status to "Accepted" or "In Production".

2.7. Specific rules for Express Production: If the Customer selects the express production option, the Seller is entitled to accept the order and pass it on to production without the express prior approval of the graphic proof by the Customer, in order to guarantee the required delivery time. Minor visual deviations arising from this accelerated process cannot be subject to a claim.

2.8. The Customer is fully responsible for ensuring that the graphic materials supplied for printing do not violate copyrights, trademarks, or the rights of third parties.

2.9. Obvious Price Errors: In the event of an obvious error in the price of goods, the Seller is not obliged to deliver the goods at this manifestly incorrect price, even if an automatic confirmation was sent. Both parties have the right to withdraw from the contract without penalty in such cases.

3. Prices and Payment Terms

3.1. The prices of products are listed excluding VAT and shipping costs. The final price, including all taxes, VAT, and selected shipping costs, will always be clearly stated in the shopping cart and on the invoice before the order is finalized.

3.2. The Seller accepts the following payment methods: Online card payment, Apple Pay, Google Pay, PayPal, advance bank transfer, cash on delivery, and (for approved B2B clients only) payment by invoice with a due date. Availability of specific payment methods may vary depending on the delivery country.

3.3. Goods remain the property of the Seller until full payment of the purchase price.

3.4. In the event of late payment of an invoice, the Seller is entitled to a default interest of 0.05% of the outstanding amount for each day of delay, unless the law provides otherwise.

4. Delivery and Transport Conditions

4.1. The Seller offers delivery throughout the Czech Republic and international shipping to other countries. Shipping options include courier services (e.g., GLS, DPD, DHL, UPS), Zásilkovna, TOPTRANS for oversized shipments, and personal pickup at the company headquarters.

4.2. Delivery times are indicative and depend on the selected product and production complexity. The estimated delivery date is specified in the order confirmation.

4.3. The Customer is obliged to check the condition of the shipment together with the carrier upon delivery. The Customer is entitled to refuse to accept a damaged shipment or must describe the damage in the carrier's handover protocol.

4.4. Force Majeure: The Seller is not responsible for delivery delays caused by force majeure events (e.g., natural disasters, strikes, pandemics, supply chain disruptions).

5. Right of Withdrawal from the Contract (For Consumers)

5.1. The right to withdraw from the purchase contract without giving a reason within 14 days belongs exclusively to a Buyer who is a Consumer (B2C), in accordance with § 1829 of the Czech Civil Code.

5.2. CRITICAL EXCEPTION FOR CUSTOMIZED GOODS:
We expressly draw attention to the fact that, in accordance with § 1837 letter d) of the Civil Code (and corresponding EU directives), it is NOT possible to withdraw from the purchase contract for the supply of goods that have been modified according to the Customer's wishes or customized for their person (i.e., any goods provided with a custom logo, print, or engraving).

5.3. For non-customized standard goods, the Consumer has the right to withdraw from the contract within fourteen (14) days of receiving the goods. The withdrawal can be sent to info@taeda.cz. The Customer bears the cost of returning the goods.

5.4. Business customers (B2B - purchasing with a Company ID/VAT ID) do not have the statutory right to withdraw from the contract without giving a reason.

6. Warranty and Liability for Defects

6.1. For Consumers (B2C): The Seller is liable for defects that the goods have upon receipt. The Consumer is entitled to exercise their rights regarding defects within 24 months from the receipt of the goods. If a defect becomes apparent within 12 months, it is presumed that the goods were defective upon receipt.

6.2. For Businesses (B2B): The warranty period is determined by the manufacturer or by individual agreement. The 24-month consumer warranty does not apply. Business customers are obliged to inspect the goods immediately upon receipt and report obvious defects without undue delay.

6.3. The warranty does not cover defects caused by incorrect graphic data approved by the Customer, normal wear and tear, or improper use.

6.4. Claims must be submitted in writing with photographic evidence to info@taeda.cz. For full details on the claim process, please refer to our Complaint Procedure.

6.5. The Seller will resolve the claim within 30 calendar days from the date it is made.

7. Privacy Policy and GDPR

7.1. The personal data controller is Taeda services s.r.o. All processing of personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR).

7.2. Personal data is processed primarily for the purpose of fulfilling the purchase contract and complying with legal obligations.

7.3. Commercial Communications: The Seller reserves the right to inform existing customers by e-mail about similar products (legitimate interest). The Customer can opt-out of receiving such communications at any time, free of charge, via an unsubscribe link in the e-mail or by writing to info@taeda.cz.

7.4. Detailed information regarding your data protection rights can be found in our Privacy Policy.

8. Final Provisions and Dispute Resolution

8.1. If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship is governed by the laws of the Czech Republic. This choice of law does not deprive the consumer of the protection afforded to them by provisions that cannot be derogated from by agreement under the law of their country of residence.

8.2. For business customers (B2B), the courts of the Czech Republic shall have exclusive jurisdiction over any disputes arising from this contract, with the locally competent court being the court corresponding to the Seller's registered office.

8.3. Out-of-court Dispute Resolution: Consumers have the right to out-of-court settlement of consumer disputes. The competent body in the Czech Republic is the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, web: adr.coi.cz. Consumers residing in the EU can also use the Online Dispute Resolution platform provided by the European Commission at http://ec.europa.eu/consumers/odr/.

These General Terms and Conditions come into effect on April 17, 2026.

Havířov, April 17, 2026

Quick Questions about Purchasing

When will I receive the graphic proof for approval?

Normally, we will send you the graphic proof by email during the processing of your order. The exception is express production, where we hand over the documents directly to production for time reasons to guarantee lightning-fast delivery.

Can I return goods that have my company logo on them?

Unfortunately, no. According to EU consumer laws and the Czech Civil Code, it is not possible to withdraw from the contract within the 14-day period for goods that have been custom-made or personalized (with your own print/logo). However, if the product has a manufacturing defect, it is covered by the standard warranty claim.

I am a foreign company operating in the EU. What laws apply to my order?

For all our B2B customers, we apply the same fair terms. Legally, our contract is governed by Czech law, and any potential disputes would be resolved before Czech courts. We regularly provide standard international shipping across the EU.

What is the warranty period for the products?

For consumers (B2C), the standard legal warranty period is 24 months for any defects present at the time of delivery. For businesses (B2B), the warranty period is 12 months, and obvious defects must be reported immediately upon receipt.

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