FAQ

Answers to common questions about printing, promotional items production, and printed materials. Information about pricing, delivery times, and customization options.

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Can I pay by invoice with payment terms?

Invoice payment with a deferred due date is possible at TAEDA, but it is not granted automatically. We offer payment terms to verified B2B customers – mainly marketing agencies and wholesalers – with ...

How long does it take to process my artwork?

The speed of your promotional product delivery often depends on one key factor: how quickly and smoothly your artwork is processed. TAEDA understands that time is money, which is why we streamline this step as much as possible. If your files are correct, you will usually receive a print proof from u...

What is a planned dispatch date?

The planned dispatch date shows when we can realistically produce your order and hand it over to the carrier – provided that we receive flawless print‑ready artwork from you on time. This helps you se...

What to do if your package arrives damaged or incomplete?

Delivery is the last step of your order and even though TAEDA works only with reliable carriers, damage or missing items can still happen. In such a situation, speed and the right procedure are crucia...

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