Recommended steps when receiving a package
If the outer packaging is slightly damaged, don't hesitate to accept the shipment. In most cases, the contents are undamaged - refusing such packages often unnecessarily extends delivery time.
However, it's important to accept the package "with reservation" so the driver notes that the package had damaged packaging.
Procedure for damaged or incomplete items
If after unpacking you find that any merchandise from our e-shop is broken, cracked, or otherwise damaged, immediately report the damage to the relevant shipping service. Also please notify us at info@taeda.cz or call +420 730 900 100.
You can also use our online claims form for quick problem resolution.
The damaged package must be photographed immediately. Take photos of the shipping label, package with damage details, padding, and damaged goods. Photos are essential for carrier claims.
Important: Keep the packaging, padding, and damaged goods until the claim process is complete - they serve as evidence.
If the shipment is incomplete, please notify us within 2 days of receipt at info@taeda.cz.
Contacting carriers - procedures by shipping company
Zásilkovna (Packeta)
Report damage within 2 business days of receipt through the claim form on Zásilkovna's website. For promotional products, we'll arrange replacement delivery after claim resolution.
Balíkovna (Czech Post)
Report damage within 2 business days of receipt by calling +420 840 111 244 or visiting the nearest Czech Post branch. Our team will then arrange replacement production of printed textiles.
GLS
Submit your claim immediately upon discovering damage through the GLS contact form or their customer service line. All our printed materials and printing services are insured against shipping damage.
DPD
Report damage within 2 business days of delivery by completing the electronic damage report on DPD's website. Provide all required photos and information.
Special cases - pallet delivery
For pallet shipments (usually larger orders of corporate t-shirts, mugs, or printed materials), proceed as follows:
If damage is visible, accept the shipment with reservation and note the damage in the transport documents. Ideally, prepare a damage report with the driver and take photo documentation.
Pallet delivery claims must be filed within 7 business days, so inspect the shipment immediately upon receipt.
Our guarantees and service
TAEDA provides complete service when resolving delivery issues. We have experience with claims from all carriers and will help you resolve the process as quickly as possible.
For quick resolution, contact us at info@taeda.cz or +420 730 900 100.